FAQ


1. Is the platform safe for students and their parents to remit funds?

学生或家长通过平台汇入的款项,资金是否安全?

When you select bank transfer, if the payment information is correct, funds will be transferred to the Payment Service Provider’s reserve account. This account is regulated by PBoC. You can also refer to our Privacy Policy below for additional information regarding the security of the site and the information you provide.

安全。您如果通过线下银行转账方式进行汇款,若收款账户信息填写正确,款项会及时汇到该账户,此账户是支付机构的备付金账户,由中国人民银行进行监管。如欲了解更多关于这网站的安全性和您提供的资料,请参考以下我们的隐私政策。


2. What is the nature of this tuition payment platform?

你们是一个怎样的学费缴费平台?

Founded in 2014, the Pay Tuition Now platform offers a convenient tuition payment service to students studying abroad. The platform supports payments to hundreds of schools in more than 10 countries.

缴费平台Pay Tuition Now于2014年成立,致力于为广大留学生提供便捷的服务,是一家合法的留学缴费服务平台,支持向十多个国家,数百所学校进行学费缴费服务。


3. What is the bank collection account?

银行的收款账户是什么账户?

The bank collect funds in the Payment Service Provider reserve account which is regulated by PBoC.

收款账户为支付机构的备付金账户,由中国人民银行监管。

How long will it take for the funds reach to the school’s account?

客户付款后多久能到学校账户?

After you have completed your payment and if all payment information is correct,funds will be transferred from the Payment Service Provider’s reserve account to the school’s account within 3-5 working days.

您的汇款完成后,若所有信息准确有效,平台一般会在3-5个工作日将学费汇至学校账户。


4. Does the tuition I paid through Pay Tuition Now affect my personal foreign exchange quota?

通过平台交学费是否占用付款人的个人结售汇额度?

Your foreign exchange quota will not be affected because you are paying in CNY for the specific purpose of “study abroad tuition payment” in accordance with SAFE requirements.

由于您交纳的是人民币,且具有明确的支付用途(留学学费),根据监管要求,可不占用您的结售汇额度。


5. Will I receive confirmation of my payment after completing my payment on Pay Tuition Now?

学生或家长通过平台付学费会获得什么样的凭证?

Yes, you will receive a payment notice (bank transfer) after finishing your tuition payment. Pay Tuition Now will also generate a confirmation of payment for your records and upon receipt of your payment you may be notified by the school.

在您选择使用线下银行转账的方式进行学费支付后,会从平台获得带有其订单信息的付款说明。学生或家长按指示通过银行汇款到备付金账户后,平台会依照流程处理学费。款项到达学校后会由学校通知学生交费完成。

Who can I contact with questions?

有问题如何咨询?

Any questions can be directed to call +86 4001889113 or send email to tuition@geoswift.com. Additional contact information can be found in our Privacy Policy below.

支付过程中如需咨询交费情况都可以通过我平台客服电话咨询:+ 86 4001889113 或客服邮箱 tuition@geoswift.com, 如需要另外的联系信息,请参考以下的隐私政策。






PRIVACY STATEMENT

隐私声明


Effective Date: from 11 July 2018

生效日期:2018年7月11日


Geoswift Limited and its subsidiaries and affiliates (“Geoswift”, “we”, “us”, “our”, and similar terms) respects your privacy and values the confidence of its clients, partners, and employees.

汇元通有限公司及其子公司和附属公司(“汇元通”、“我们”、“我们的”和类似措辞)尊重您的隐私并重视其客户、合作伙伴和员工的信任。

This Privacy Statement applies to Geoswift Website paytuitionnow.com (the “Services”). By using the Services, you agree to abide by the terms of this Privacy Statement.

本《隐私声明》适用于汇元通网站 paytuitionnow.com(以下简称“服务”)。使用本服务,即表明您同意遵守本《隐私声明》的条款。

This Privacy Statement explains how particular companies in the Geoswift Group collect, process and disclose your personal data, and your rights in relation to the personal data it holds. It also describes your choices regarding use, access, and correction of your personal information.

本《隐私声明》解释了汇元通集团中特定公司如何收集、处理和披露您的个人数据,以及您对这些个人数据有何权利。本《隐私声明》还阐述了您对自己的个人信息的使用、访问和更正的选择权。

Geoswift complies with the data protection principles and all relevant provisions of the Hong Kong Personal Data (Privacy) Ordinance and the EU General Data Protection Regulation 2016/679 (the "GDPR"). Geoswift acts both as data controller and data processors under the GDPR.

汇元通遵守《香港个人资料(私隐)条例》和《欧盟数据保护条例2016/679》(「GDPR」)中有关数据保护原则及所有相关条文的规定。在GDPR下,汇元通既是数据控制者又是数据处理者。

This Privacy Statement supersedes any previous Privacy Policy or equivalent which you may have been provided with or seen prior to the Effective Date stated above. If any material changes are made to this statement, Geoswift will notify you by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

本《隐私声明》取代您在上述生效日期之前可能已获得或见过的任何先前的《隐私政策》或同等政策。如要对本声明进行任何重大变更,汇元通将在变更生效前通过在网站上发布通知的方式通知您。我们建议您定期查看此页面,以获取有关我们隐私惯例的最新信息。



Your rights

您的权利

Upon request, Geoswift will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at DataEnquiry@Geoswift.com. We will respond to your request within a reasonable timeframe.

汇元通将应请求向您提供有关我们是否持有您的任何个人信息的信息。您可以通过DataEnquiry@Geoswift.com与我们联系来访问、更正或请求删除您的个人信息。我们将在合理的时间范围内回复您的请求。


You also have the following rights:

您还拥有以下权利:

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. You can find out more about your rights at https://www.eugdpr.org. and https://www.pcpd.org.hk/

请注意,上述权利不是绝对的,我们可能有权在例外情况下拒绝您的要求。您可以在如下网站找到更多有关您的权利的信息:https://www.eugdpr.org.和https://www.pcpd.org.hk/

If you have any questions about how we use your personal data, or you wish to exercise any of the rights set out above, please fill out the Subject Access Request (“SAR”) form and contact us using the following:

如果您对我们如何使用您的个人数据有疑问,或者想要行使上述任何权利,请填写“当事人之查阅资料要求”(“SAR”)表格,并通过以下方式与我们联系:

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. You can also file a complaint at Information Commission’s Office (ICO): https://ico.org.uk/make-a-complaint/.

如果我们未能满意解决您的隐私或数据使用问题,请通过https://feedback-form.truste.com/watchdog/request联系我们位于美国的第三方争议解决服务提供商(免费)。您也可以向信息委员会办公室(ICO)提出投诉:https://ico.org.uk/make-a-complaint/。


How we collect your data

我们如何收集您的数据


We collect your personal data in a number of ways, for example:

我们以多种方式收集您的个人数据,例如:


As is true of most websites, we also gather certain information from you automatically. This information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), files viewed on our site (e.g. HTML pages or graphics), operating system, and clickstream data in order to analyze trends in the aggregate and administer the site.

与大多数网站一样,我们也会自动收集您的某些信息。这些信息可能包括互联网协议(IP)地址、浏览器类型、互联网服务供应商(ISP)、在我们网站上查看的文档(如HTML页面或图形)、操作系统和点击流数据,用以分析整体趋势和管理网站。

The categories of personal data we collect

我们收集的个人数据的类别


We collect the following categories of personal data about you for either operation or lawful obligation purposes:

我们会出于运营或合法义务目的收集有关您的以下类别的个人数据:




The basis for processing your personal data (other than with your consent), how we use that personal data and whom we share it with

处理您的个人数据的基础(除获得您的同意以外),我们如何使用这些个人数据以及与谁分享



(i) Performance of a contract with our clients

履行与我们客户签订的合同

We process your personal data because it is necessary for the performance of a contract to which your company is a party or in order to take steps at its request prior to entering into a contract. The use of your personal information is limited to the purpose of providing the service for which your company (our customer) has engaged us.

出于履行与贵公司签订的合同或者在签订合同之前应贵公司的要求采取措施的需要,我们会处理您的个人数据。您个人信息的使用仅限于为了提供贵公司(我们客户)让我们提供的服务。

In this respect, we use your personal data for the following:

针对这方面,我们会将您的个人数据用于以下目的:

In this respect, we may share your personal data with or transfer it to the following:

针对这方面,我们可能会将您的个人数据分享给或传递给以下他方:




(ii) Legitimate interests

合法利益

We also process your personal data because it is necessary for our legitimate interests, or sometimes where it is necessary for the legitimate interests of another person.

出于维护我们合法利益的需要,有时出于维护他人合法利益的需要,我们也会处理您的个人数据。

In this respect, we use your personal data for the following:

针对这方面,我们会将您的个人数据用于以下目的:

In this respect, we will share your personal data with the following:

针对这方面,我们会将您的个人数据分享给以下他方:

             

(iii) Legal obligations

法律义务

We also process your personal data for our compliance with a legal obligation which we are under. In this respect, we will use your personal data for the following:

我们也会出于履行法律义务而处理您的个人数据。针对这方面,我们会将您的个人数据用于以下目的:

In this respect, we will share your personal data with the following:

针对这方面,我们会将您的个人数据分享给以下他方:



If Geoswift is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership uses of your personal information, and choices you may have regarding your personal information.

如果汇元通参与合并、收购或出售其全部或部分资产,对于您个人信息所有权使用的任何变更和您可能就您的个人信息作出的选择,我们将通过电子邮件和/或在我们网站上发布显眼通知的方式通知您。

Marketing

市场营销


We also process your personal data for our marketing purposes.

我们也会出于营销目的而处理您的个人数据。

We will send you marketing about similar services we provide, as well as other information in the form of alerts, newsletters and invitations to events or functions which we believe might be of interest to you.

我们会以警报、通讯和邀请等方式,向您发送我们提供的类似服务的营销信息,以及其他我们认为您可能感兴趣的事件或功能的信息。

We will communicate this to you in a number of ways including by post, telephone, email, SMS or other digital channels.

我们会通过邮寄、电话、电子邮件、短信或其他电子沟通方式向您传达此类信息。

If you object to receiving marketing and would no longer like to receive these communications from us, you can contact us at any time by email DataEnquiry@geoswift.com.

如果您不愿意接受营销信息且不再希望收到我们的这些通知,您可以随时通过电子邮件DataEnquiry@geoswift.com与我们联系。

We partner with a third party to display advertising on our website or to manage our advertising on other sites. Our third-party partner may use cookies or similar technologies in order to provide you advertising based upon your browsing activities and interests. If you wish to opt out of interest-based advertising click here: http://preferences-mgr.truste.com/.

我们与第三方合作,在我们的网站上展示广告或管理我们在其他网站上的广告。我们的第三方合作伙伴可能会使用Cookie或类似技术,以便根据您的浏览活动和兴趣向您展示广告。如果您希望退出基于兴趣的广告,请单击这里: http://preferences-mgr.truste.com/。

             


Geoswift Cookies

汇元通的Cookie

In this section you will find the information on what cookies may be set when you visit Geoswift website and how to control and delete cookies. If you wish to read our Privacy Policy, this can be found in our Privacy Statement.

在本节中,您将找到访问Geoswift网站时如何设置cookie以及如何控制和删除cookie的所有信息。我们的《隐私政策》可以在《隐私声明》中找到。

             

What is cookies?

什么是cookie?

A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our websites and the internet and helps us provide better services to you and tailor certain content.

“cookie”是一个可下载到个人设备的小型电脑文件。它收集用户如何浏览我们的网站和网络的信息,有助于我们为您提供更好的服务并定制特定的内容。

Cookies may collect personal information about you. Cookies help us remember information about your visit to our website, like your country, language and other settings and searches. The Cookies will be used in following aspects:

Cookie可收集有关您的个人信息。Cookie帮助我们记录您访问我们网站的信息,例如您的国家、语言和其他设置和搜索。Cookie将用于以下方面:


List of the cookies

Cookie列表

This list identifies the main cookies set by the Geoswift website, and what each is used for.

本列表标识了汇元通网站设置的主要cookie,以及每个cookie的用途。

Cookie Name
Provider Purpose
incap_ses_{ProxyID}_{Site-ID} / visid_incap_{SiteID} Incapture Technologies To improve performance and security on the website.
JSESSIONID Geoswift Cookie maintaining users session
nlbi_ Incapture Technologies To ensure requests by a client are sent to the same origin server.

             

Cookie名称 提供商 目的
incap_ses_{ProxyID}_{Site-ID} / visid_incap_{SiteID} Incapture Technologies 协助改善表现且确保网站的安全性.
JSESSIONID Geoswift Cookie维持用户在网站上的活动.
nlbi_ Incapture Technologies 确保客户端的请求发送至服务器.

             

How to control and delete cookies

如何控制和删除cookie

You may refuse to accept cookies by altering the settings on your internet browser (for example Internet Explorer, Chrome and Firefox). Please note that if you choose not to permit cookies some areas of our website may not function properly or be accessible.

您可以更改网络浏览器(如Internet Explorer、Chrome和Firefox)内的设置来拒绝接受cookie。请注意,如果您选择不允许cookie嵌入,我们网站的某些部分可能无法正常运行或无法访问。

For further information about how to refuse cookies, please refer to your browser ‘help’ section or see www.allaboutcookies.org.

有关如何拒绝cookie的更多信息,请参阅浏览器内“帮助”部分或查看www.allaboutcookies.org。

Please note though, that if you delete your cookies:

请注意,如果您删除了cookie:

             

How to control and delete cookies

第三方如何在网站上使用cookie?

In some circumstances, we may work with third parties to provide services on the Geoswift website. For example, we sometimes embed photos and video content from website such as Vimeo, and you may be presented with cookies from these websites. In addition, third-party advertisers and other organizations may use their own cookies to collect information about your activities on the websites and/or the advertisements you have clicked on. Third-party advertisers may also use this information to measure the effectiveness of their advertisements.

在某些情况下,我们可能会与第三方合作以在汇元通网站上提供服务。例如,我们有时会嵌入其他网站(如Vimeo)的照片和视频内容,您可能会收到来自这些网站的cookie。此外,第三方广告商和其他组织可能会使用他们自己的cookie来收集有关您在网站和/或点击过的广告上的活动信息。第三方广告商也可能使用这些信息来衡量其广告的有效性。

Geoswift does not control the dissemination of these cookies. To disable or reject third-party cookies, please refer to the relevant third party’s website. You can also learn more about controlling cookies in the “How to control and delete cookies” section above.

汇元通不控制此类cookie的传播。要禁用或拒绝第三方cookie,请参阅相关第三方的网站。您还可以在上面的 “如何控制和删除cookie” 部分中了解到更多关于控制cookie的信息。

For more information on how we use cookies please read our Cookie Policy, where you can also find information so you can delete cookies or block certain types of cookie. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

有关我们如何使用Cookie的更多信息,请阅读我们的《Cookie政策》,您还可以在那里找到相关信息,以便删除Cookie或阻止某些类型的Cookie。您可以在各浏览器层级控制Cookie的使用,但如果您选择禁用Cookie,则可能会限制您使用我们的网站或服务上的某些特征或功能。

             

             

Information Security

信息安全


Geoswift takes all reasonably practicable means to protect the data, both during transmission and once it is received, by restricting the access of data by authorized personnel only and incorporating security measures into equipment in which data is held. Encryption technology is employed for sensitive data transmission.

汇元通将采取一切合理可行的手段保护数据,即,在传输过程中和收到数据后,通过仅限授权人员访问数据并对保存数据的设备采取安全措施。对敏感数据传输采用加密技术。

We maintain reasonable security procedures to help protect against loss, misuse, unauthorized access, disclosure, alteration or destruction of the information you provide to us. Security procedures include, restricting the access of data by authorized personnel only and incorporating security measures into equipment in which data is held. Encryption technology is employed for sensitive data transmission.

我们保持合理的安全措施,以帮助防止您提供给我们的信息遭到丢失、滥用、未经授权访问、披露、更改或销毁。安全措施包括仅限授权人员访问数据,并对保存数据的设备采取安全措施。对敏感数据传输采用加密技术。

However, please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information. If you have any questions about the security of your personal information, you can contact us at DataEnqiry@geoswift.com

但请注意,数据传输或存储不能保证100%的安全。因此,尽管我们努力保护您的信息与隐私,但我们无法保证或担保您在网上披露或传输给我们的信息的安全性,对于您的信息遭到盗窃、销毁或无意披露,我们概不负责。如果您对个人信息的安全性有任何疑问,请与我们联系:DataEnquiry@geoswift.com。



Minors

未成年人

We do not knowingly collect, use, or disclose personal information from children under the age of 13. We request that these individuals do not submit such information to us. If you believe that we have inadvertently collected the information of a child, please contact us at DataEnquiry@geoswift.com.

我们不故意收集、使用或披露13岁以下儿童的个人信息。我们要求这些人不要向我们提交这些信息。如果您认为我们无意中收集了未成人的信息,请与我们联系:DataEnquiry@geoswift.com。



Links to Third Party Sites

指向第三方网站的链接

The Services may contain links to other websites or online services that may be operated and maintained by Geoswift or third parties and that are not under the control of or maintained by Geoswift. This Privacy Policy does not apply to this third-party content. If you submit personal information to any third-party websites, your information is governed by their privacy policies. We encourage you to review the privacy policies of these third-party websites or services.

本服务可能包含指向可能由汇元通或第三方操作和维护但不受汇元通控制或维护的其他网站或在线服务的链接。本《隐私政策》不适用于此第三方内容。如果您向任何第三方网站提交个人信息,您的信息将受其隐私政策的约束。我们建议您查看这些第三方网站或服务的隐私政策。



Retention of your data

保留数据

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. We will only retain your personal data for as long as we have a lawful reason to do so. In particular:

只要您的帐户处于活跃状态或出于向您提供服务、履行我们法律义务、解决纠纷和履行我们协议的需要,我们会保留您的信息。关于您的个人数据,我们只有在有合法理由保留这些数据时才会保留。特别是:

             

Changes to This Policy

本政策的变更

We may update this Privacy Statement to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

我们可能会更新本《隐私声明》,以反映我们的信息实践的变化。如要对本声明进行任何重大变更,我们将在变更生效前通过在网站上发布通知的方式通知您。我们建议您定期查看此页面,以获取有关我们隐私惯例的最新信息。



Contact Us

联系我们

You may contact us for any reason by sending correspondence to the address below. You may also contact our Privacy and Data Compliance Officer by email at DataEnquiry@Geoswift.com.

您可以以任何理由通过以下地址写信给我们。您也可以通过电子邮件DataEnquiry@Geoswift.com联系我们的隐私和数据合规专员。

Attention: Data Protection Officer

收件人:Data Protection Officer

Geoswift UK Limited,1925 Portland House

Bressenden Place, London, SW1E 5RS United Kingdom